FAQs
FAQs
Can I order a commissioned painting?
Generally speaking, yes. But this is something that relies on Marc's current availability and needs to be discussed in a case-by-case scenario. So if you’re interested in ordering a commissioned piece, please contact us detailing your request and we’ll get back to you ASAP.
How do I track my order?
Tracking information is sent to your email address once your order has been dispatched. The majority of all orders will be delivered within 10-14 days of purchase. Transit time for international shipments is 5-7 business. If there are any changes or delays, we will be sure to let you know.
Is it safe to ship original paintings?
The paintings are shipped in spezial boxes, built for shipping art all around the world, and delivered directly to your door by DHL. Each box will contain packaging materials that meet our strict guidelines to keep the artwork firmly in place during its journey, and will be tightly sealed together. And of course, we’ll be in contact and keep you posted every step of the way.
Will I get an authenticity certificate?
Original paintings are the only items that arrive with a certificate of authenticity and Marc's actual signature.
Taxes and import fees
Marc Kohlmann is an artist based in Burghaun, Germany, and is not liable for import fees on any products purchased internationally. This includes but is not limited to the commissioning of a custom piece, originals or prints.
Tracking information is sent to your email address once your order has been dispatched. The majority of all orders will be delivered within 10-14 days of purchase. Transit time for international shipments is 5-7 business. If there are any changes or delays, we will be sure to let you know.